These steps assume that you are using a C3-H2, meaning, there are two network ports, one labelled as WAN and another as LAN.


  1. Start by connecting a network cable between the laptop and the LAN port of the C3 (for the C3-H2 model)
  2. Check that the computer is connected to the C3 Micro-Cloud. Open a browser and navigate to c3edu.online and check that the page opens correctly.
  3. Use a tool like putty https://www.putty.org/ to establish an SSH connection to the C3. You can use the following details to connect to the C3 using putty
  4. When prompted for a username and password, by default it's the following:
    1. Username: c3
    2. Password: root (or any other password that you have selected)
  5. You will then enter a command line prompt directly on the C3. Please execute the following command: sudo service hostapd status
  6. The previous command will ask for a password. It's the same password used for the user c3 (by default: root)
  7. Send us the result of running the mentioned command so that we can investigate the issue.